Refund and Cancellation Policy

Effective date: [Effective Date]. Sites: AwakenedSky.com, DivineInfiniteBeing.com, WaveFormAstrology.com and the Wave Check app, operated by [Legal Entity Name]. This policy forms part of our Terms of Service.

The rules in brief

Each product of the School has one refund rule, and the checkout shows that rule next to the button before anyone pays. The rules are these:

PDFs and other digital files

The School's books and The Divine Arcana Tarot as PDFs, the WaveForm Astrology manual, the Advanced Report and the student workbooks are not refunded. Each of these is a digital file delivered at once and stamped with the buyer's name, and a file once delivered cannot be returned. The checkout states this rule beside the button, and the buyer accepts it there before paying, together with our Digital Products License. A file that fails to download or arrives damaged is delivered again, and an Advanced Report that the engine fails to produce is produced again or refunded in full. The Advanced Report is generated from the birth details the buyer enters, so the buyer checks the date, time and place before paying.

Mystery School entry and grade fees

The entry fee of the Mystery School and the fee for each further grade belong to the grade they open and to its initiation. A student may ask for a refund of the fee for a grade at any time before the initiation of that grade, by writing to [support email]. The Head Master considers each request on its circumstances, and a refund is never guaranteed. Once the initiation of a grade has been performed, the fee for that grade is not refunded. A grade once earned stays the student's title, and a student who stops paying may return at any time where they left off, with no new entry fee, as our Terms of Service explain.

Monthly payments

The School's $19 a month, paid by Mystery School students, Contributors and Associates, and the AwakenedSky Member and Household plans are monthly subscriptions that renew until cancelled. These may be cancelled at any time, online in the account, and cancellation stops every future charge. Monthly payments already made are not refunded, in whole or in part, apart from the refund after a price increase that our subscription terms describe, and access continues until the end of the month already paid for. Our Subscription and Free Trial Terms set out how renewal, reminders and cancellation work.

The AwakenedSky free trial

The Member and Household plans begin with a 3-day free trial. The card is taken when the trial starts, nothing is charged during the 3 days, and the first monthly charge is made when the trial ends, on day 4, unless the member cancels before then. A member who cancels during the trial pays nothing. The trial is offered once to each person, and it comes with a confirmation email at the start and a reminder before the trial ends, each with the date of the first charge, its amount and how to cancel.

The Diviner Academy

The Diviner Academy certification is refunded only if the student cancels before the scheduled 30-minute onboarding call. A student who cancels before the start time of that call, by writing to [support email] or by cancelling the booking in the account, receives a full refund of what has been paid, and any remaining installments are cancelled. Once the scheduled start time of the onboarding call has passed, the Academy fee is not refunded, whether the call took place or the student missed it, and the remaining installments of the 4-payment plan stay due on their dates. The 4-payment plan is a way to pay one price over four months, and it ends by itself after the fourth payment.

Wave Check and Ask with a reason

Wave Check and Wave Sync come free with every AwakenedSky membership. Ask with a reason costs $0.50 for each Ask, and the Asks of a month are added to the member's next monthly invoice, so the price of each Ask is shown before it is sent. An Ask is not refunded once its answer has been delivered, and an Ask that fails to return an answer is not charged. The standalone Wave Check app, for people without an AwakenedSky membership, costs $5 a month and is sold and billed by Google Play and the App Store. Refunds of the app subscription are decided by the store under its own rules, through Apple's Report a Problem page or Google Play's refund request, and we cannot issue them ourselves. Our Wave Check App Terms describe the app in full.

Billing errors

A charge made in error is refunded in full as soon as we confirm it. This covers a duplicate charge, a charge for the wrong amount, a charge made after a cancellation that took effect, and a charge made without the cardholder's permission. A person who sees such a charge writes to [support email] with the date and amount, and we answer within [5 business days].

How refunds are paid

Approved refunds are paid to the card or payment method used for the purchase, through Stripe. A refund usually appears on the statement within 5 to 10 business days after we issue it, according to the bank. When a refund is made, access to what was refunded ends, and a refunded PDF stays under the terms of our Digital Products License.

Card disputes

A person with a question about a charge can write to us first, and most questions are settled within a few days. If a charge is disputed with the bank, we answer the dispute with the records of the purchase, including the acceptance of these terms at checkout with its date and time, the refund rule shown beside the button, the delivery of the product and the use of the account. Access to the product concerned may be paused while a dispute is open.

Rights under the law of your country

Nothing in this policy takes away a right that the law of your country gives you and that cannot be waived. Consumers in the European Union and the United Kingdom have a 14-day right to withdraw from many online purchases. For a PDF or other digital file, the checkout asks such a buyer to agree to delivery at once and to acknowledge that the right of withdrawal ends when the file is supplied, and the confirmation email records that agreement. For a membership, the Mystery School or the Academy, such a buyer who asks us to begin at once and then withdraws within 14 days pays for the part of the service supplied before withdrawing, as that law provides. The Billing page of the account has a button to withdraw from a purchase that is still within its 14 days [build], and requests under these rights may also be sent to [support email].

All policies